THE TERMS AND CONDITIONS ARE AS FOLLOWED Worldbusinesstechsupport Support PROVIDE A LEGAL CONTRACT TO YOU, TO USE Worldbusinesstechsupport Support’S SUPPORT SERVICES(THE “SERVICES”) WHICH YOU CAN GET ON THE Worldbusinesstechsupport Support WEBSITE OR PURCHASED THROUGH AVENDOR. Worldbusinesstechsupport Support DON’T HAVE ANY HIDDEN TERMS AND CONDITIONS,ALL TERMS AND CONDITIONS ARE MENTIONED ON THE CONTRACT, SO PLEASE READ THE BELOW MENTIONED TERMS BEFORE CLICKING ON THE “ACCEPT” OR “AGREE” BUTTON TO ACCEPT THE CONTRACT. THESE TERMS CONSISTS ALL REQUIREMENTS FOR BEING IN RELATION WITH Worldbusinesstechsupport Support AND FOR THE USE OF Worldbusinesstechsupport Support’S WEBSITE AND Worldbusinesstechsupport Support’S COMPUTER SUPPORT SERVICE. PLEASE READ IT CAREFULLY BECAUSE ITCONSIST ALL THE IMPORTANT INFORMATION LIKE FEES,CONTRACT PERIOD, LIMITATIONS OF LIABILITY, PRIVACY, OUR RIGHTS TO CHANGE CONDITIONS, AND SETTLEMENT OF CONFLICTS BY AGREEMENT INSTEAD OF IN COURT. IF YOU WILL ACCEPT THIS AGREEMENT THESE TERMS THEN IT WILL APPLICABLE TO ALL OF YOUR’S RUNNING PLAN FROM US.YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS WILL BE IMPLIED BY THE USE OF THE Worldbusinesstechsupport Support WEBSITE AND SERVICES.
IF YOU DISAGREE THE TERMS Worldbusinesstechsupport Support IS NOT ABLE TO PROVIDE SERVICES TO YOU. TO DO THIS CLICK THE “CANCEL” BUTTON. IF YOU DON’T WANT TO USE THE SERVIES AND WANTS A RECLAIM PLEASE CHECK HERE.
IMPORTANT NOTICE: LIMITED RECLAMATION PERIOD AND REFUND RIGHTS:THE RIGHT TO A REFUND FOR “PER INCIDENT PLAN” WILL EXPIRE WITHIN THIRTY (30) CALENDAR DAYS (“RECLAMATION PERIOD”) FROM THE DATE OF PURCHASE. AT ANY POINT IF YOU FIND THAT Worldbusinesstechsupport Support HAS NOT PROVIDED YOU SATISFACTORY SERVICE, Worldbusinesstechsupport Support WILL REFUND YOU THE MONEY WHICH YOU HAVE PAID. BUT THAT REFUND WILL NOT INCLUDES THE SHIPPING, HANDLING CHARGES AND ANY OTHER APPLICABLE TAXES, EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING, HANDLING AND TAXES ARE REFUNDABLE.
IF YOU UNSUBSCRIBE YOUR EXISTING SERVICES THEN Worldbusinesstechsupport Support WILL REFUND YOU THE MONEY PAID FOR THE SUBSCRIPTION SERVICES, BUT THAT REFUND WILL NOT INCLUDES THE SHIPPING, HANDLING CHARGES AND ANY OTHER APPLICABLE TAXES, EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING, HANDLING AND TAXES ARE REFUNDABLE.
You may choose to opt out from any paid subscription service provided by Worldbusinesstechsupport Support and request for a refund for paid amount (not including shipping and handling or any other taxes except in specific countries or states where shipping/handling and taxes are refundable) if no support service provided on your computer or any other devices by Worldbusinesstechsupport Support and the refund request has been initiated within 5 days from subscription date.
Note: This clause may not be applicable for those who belong to some specific states and jurisdictions where the limitation of refund rights is not allowed. Any other valid refund right will not be affected by this clause.
By using this service or subscribing to Worldbusinesstechsupport Support services, you are considered to have accepted and agreed to be bound by these terms.
“Components” Software, Materials, Services and other related information are collectively referred to as "Content."
"You" or "you" "You" means you individually, any person, including any employer that you are acting on behalf of.
"Worldbusinesstechsupport Support" All references to Worldbusinesstechsupport Support refer to Worldbusinesstechsupport SupportLLC.Located at 3524 Silverside Rd, Ste 35b Wilmington, New Castle, DE,19810 (U.S)
"Worldbusinesstechsupport Support Certified Technician/(s)" "Worldbusinesstechsupport Support Certified Technician means" technicians and specialists certified by Worldbusinesstechsupport Support to perform the Services under this Agreement.
"Per-Incident-Services” "Per Incident Plans" or “Incident Plans” or “Single Incident Service” are non-upgraded service provided by Worldbusinesstechsupport Support with the sole objective of fixing a single and specific technical problem which you face”
"Subscription-Based-Services" "Subscription Based Services" or "Subscription Services" are upgraded Subscription plans offered by Worldbusinesstechsupport Support that are active for a specified period and will not include any incident based plans such as "Per Incident Plan" or any other.
“Services” Services are Per-Incident Services or Subscription-Based Services provided by Worldbusinesstechsupport Support to You.
"Worldbusinesstechsupport Support Websites” You can follow Worldbusinesstechsupport Support at these following websites- www.pandajetech.com and any other owned, operated, licensed or controlled website by Worldbusinesstechsupport Support or by its resellers.
"Materials" "Materials" refers to downloadable contents, white papers, web casts, Frequently Asked Question, Press Releases, Reference guides, data sheets, product information or any other proprietary and copyrighted information which is available to download from websites of Worldbusinesstechsupport Support.
The term "Materials" does not refers to the interface, theme, layout or design of the Worldbusinesstechsupport Support websites or any other website owned or controlled by Worldbusinesstechsupport Support.
"Software" "Software" means a computer program of any kind, either kept by Worldbusinesstechsupport Support or a third party, either delivered via download, CD, other media, or other delivery method, including client and/or network security software. Components of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Worldbusinesstechsupport Support Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that attached or included with the Software, ordering documents, exhibits, and other.
1. Services 1.1 Service Overview (1) Introduction. Services may include Per-Incident-Services that are available on a single incident basis, at Subscription-Based- Services, which are privileged to have more than one Service over a period of time. Worldbusinesstechsupport Support shall provide the Services as per in the Terms and Conditions. Worldbusinesstechsupport Support’s service representative, as its care, will attempt to provide the services over the telephone, through a live chat session on your personal computer, remotely over the internet, or by email. Worldbusinesstechsupport Support continuously try to improve the usability and performance of its products and services. In order to optimize the Services, and solely to the extent Permitted by applicable law, Worldbusinesstechsupport Support may, at its care, modify the features or descriptions of the Services from time to time; but this will not affect the quality of any specific Services which Worldbusinesstechsupport Support has already expressly agreed to provide you.
(2) Support Software Tool and Remote Access.
During the Servicing session, Worldbusinesstechsupport Supportservice representatives may ask you to perform some steps on your personal computer like
1. You may ask to install some support software by downloading that from the site.
2. You may ask to use the remote assisting tool to access and control of your personal computer remotely by Worldbusinesstechsupport Supportservice representatives.
3. You may ask to gather system data and modify computer settings inorder to diagnose or repair a problem of your personal computer.
4. You may ask to utilize certain third party support software on yourpersonal computer, which will be removed upon the completion of the services session.
The support software (including any third party support software) and remote assisting tool which will be used by Worldbusinesstechsupport Support service representatives to repair your personal computer are owned by Worldbusinesstechsupport Support and may be collectively referred to as the “Support Software Tool” in the Terms and Conditions. The Support Software Tool will be used to analyze, diagnose, resolve more difficult problems and/or provide system optimization functions.
By accepting to take support, you agree to allow Worldbusinesstechsupport Support service representatives to use whatever Support Software Tools are required to repair your personal computer, including remote access.
Points to understand and remember-
1. If remote access is used on your computer there will be no any support software tool remainingafter the remote session;
2. You have the ability to disconnect the remote access anytime during the remote access session; 3. At the end of the remote access session there may be a text or an xml or a flash file placed on your computer that will explain the work that was done on your computer and/or provide information for contacting Worldbusinesstechsupport Support for further assistance in future.
If such a file is placed on your computer, you have the option to either save the file or to delete it from your computer.
(3) Description of Services.
(i) Worldbusinesstechsupport Support provides you the following Services which are applicable and subject to the Terms and Conditions
Worldbusinesstechsupport Support’s service representative diagnoses PC to determine if it is infected by
Spyware or virus, and removes the spyware or virus found in your personal computer.
1. Worldbusinesstechsupport Support’sservice representative will help customers to install and set-up certain software products.
2. Worldbusinesstechsupport Support’s service representative will help customers to improve PC performance/tune up.
3. Worldbusinesstechsupport Support’sservice representative will help customers to install, set up antivirus software applications, and optimization.
4. Worldbusinesstechsupport Support’s service representative will analyze the results of thediagnosis and suggest best service offerings to solve any problems which found in your personal computer.
Additionally the representative will optimize the key operating system settings to improve PC performance. Worldbusinesstechsupport Support’s service representative will help customers to diagnose PC, network, connected peripheral and all other device related issues.
(ii) Some personal computers may not be able to receive the Services even if initial testing showed that your connection was qualified or your personal computer environment was suitable. To receive the services like downloading anything from the internet or to provide remote access to Worldbusinesstechsupport Support’s service representatives it required a high speed internet.
1.2 Commercially Reasonable Effort
(i) Worldbusinesstechsupport Support will make every possible reasonable effort to sort your personal computer problem. If Worldbusinesstechsupport Support representatives will unable to resolve your personal computer problem, then you will not be asked to pay any charges.
(ii) In the means of providing the Services, Worldbusinesstechsupport Support may determine that the issue is beyond thescope of the services. Worldbusinesstechsupport Support may use every possible reasonable effort to sort your personal computer problem to refer you to the proper alternative resource; however, Worldbusinesstechsupport Support will not transfer you directly to an alternate resource. To the extent permitted by applicable law, Worldbusinesstechsupport Support Reserveds the right to refuse, suspend or terminate any of the Services in its sole discretion.
1.3 Service Availability.
(i) The Services may not always be available in your time zone or geographic location. The Services may not always be available due to system maintenance or Internet service problems. At the time of purchasing a Subscription plan, your computer must be virus free (as determined by Worldbusinesstechsupport Support). If your computer found virus affected at time of purchase of Subscription plan, then we may require that you purchase a Service to clean your computer prior to obtaining Subscription Services.
(ii) Worldbusinesstechsupport Support Reserveds the right to terminate your Subscription Service, upon notice, if Worldbusinesstechsupport Support Determines, that if your Subscription Service is being used-
4. By any person other than You, or
5. For anycomputer system other than a registered system.
In the event that Your Subscription Service is terminated by Worldbusinesstechsupport Support, Worldbusinesstechsupport Support will refund to you a portion of any fees which you have paid for the Subscription Services while purchasing it. Subscription Services may be subject to additional requirements, limitations, and restrictions depending on the subscription level you purchased. Please refer to the Site for information about those restrictions.
2. Your Responsibilities
2.1 Basic Responsibilities.
You agree that you are a legal licensed customer of the software which you are using on your personal computer and your use of the Services and the internet is solely at your own risk.?
By accepting to receive the Services, You must contact Worldbusinesstechsupport Support that-
1. You are fully authorized to your hardware and software that are the basisof the problem, and 2. You have taken a back-up of your personal data onto separate media of any softwareor data on the hardware that may be crash by the Services.
All information that you provide to Worldbusinesstechsupport Support must be accurate, including your name, phone number and address, and if applicable, any credit or charge card numbers, expiration dates or any other payment information provided by you to Worldbusinesstechsupport Support. You further represent that you authorize Worldbusinesstechsupport Support to bill the credit card that you provide to Worldbusinesstechsupport Support, for any charges to which you consent.
2.2 Liability Release.
To the extent permitted by applicable law, Worldbusinesstechsupport Support will have no liability for loss or recovery of data, programs, or loss of use of systems(s) or networks arising out of the Services or any act or omission, including negligence, by Worldbusinesstechsupport Support and/or its representatives. If Worldbusinesstechsupport Support works with you on any password or other access control oriented problems, Worldbusinesstechsupport Support strongly recommends that you reset such passwords(s) immediately following the completion of the Services.
The Subscription-Based-Services can be transferred only for once during the subscription period from one computer to another, provided it is owned by you. You may not use the Services in connection with a service bureau or any other distributing or sharing arrangement, on behalf of any third parties or with respect to any hardware or software not personally owned by you.
2.4 Data Backup Worldbusinesstechsupport Support does not provide any support for data backup or restoration services. You are the only one who will be responsible for maintaining and backing up all information, data, text or other materials (collectively called "customer data") and software stored on your computer and storage media before ordering the services.
You acknowledge and agree that Worldbusinesstechsupport Support or its referral partners will not take anuresponsibility under any circumstance at any time for any loss or corruption ofcustomer data, software or hardware that may arise out of the services.Worldbusinesstechsupport Support does not provide support forany backup copies or support installation of unlicensed software tocustomers. Please ensure that you have a licensed copy of all necessary software.
3.1: One time solution: The customer can avail the incidental services. The “incidental” means one-time render of the services to fix the problem of computer as per stated prior to the start of the steps to fix. The number of issues is not restricted, and also is benefited with the follow-up consultations on the request .The follow-on consultations are restricted for 7 days from first day of service, available to the services provided at the first services; Policies for refund: In some special cases, being at a remote we might get limited to serve, accordingly you are not liable to pay for the service given with resources being used by the . If served already before, you find some trouble in the same case as already mentioned at the time of first service, but your recall for the solution is not fulfilled, you can freely file a request for the refund of the payment as per the procedure. However recall should be before the 7th day of the first service. Else of the mentioned above, there is no any warranty to this category of service.
3.2 Subscription Services.
We are glad as you relied on our services and are ready to let us serve you better with the time. The payment plans and provisions of services may vary with the product and duration subscribed. 3.3 Services not entertained: During all the support provided may it the first time or follow-on, the services provided will not include the following:
1. Any product or service not mentioned at the time to start the solution for the first time, or in the subscription plan as per the case may be.
2. Support beyond the already subscribed period mentioned in contract. 3. Any external platform or software’s which have no genuine link with the support products mentioned in the contract. 4. Any issue arisen due to abuse or mishandling with the hardware as per guided by the manufacturer(s)# 5. Misconduct of the steps guided by the technician.
#Manufacturer includes the domain of all the accessories which was connected with the computer system at any time.
3.4 Mode of payment The charge of the services may be quoted while the telephonic conversation or guided to the website. The payment will be processed only after the consent of the customer. As the mode of payment is limited to “online” which requires the use of credit card, the needed information are to be provided by the customer with correct layout. All the payment is to be done before start of the support unless ratified by the Worldbusinesstechsupport Support. In case the full payment is not done, the customer shall be liable to pay 1.5% or any higher legal charge on the amount due. If the payment is due, the Worldbusinesstechsupport Support is not liable to render the services and if prolonged by the mentioned duration may face the dismissal of contract. 3.5 billing While providing the credit card information, you allow the Worldbusinesstechsupport Support to serve the payment procedure. At the time you authorize the credit card issuer to release the mentioned amount without any query of signed receipt. In case of a debit card, the charges described will be applied on the same debit card till a genuine credit card detail is provided. Else for the case of electronic fund transfer, the account details will be subjected for the transfer of the charge. In all the cases the terms and conditions of the issuing bank and credit card issuer as per the case may be , will be served at the fullest. 3.6 Renewal policy We are always here to serve you your satisfaction. Giving extension to the services available is now easier. If the details provided at the time first contract remains same, the term of the support renews automatically for the same period declared in the last existing contract. If in case you are willing to change the terms of contract while renewing or cancel the renewal, you are required to contact the Worldbusinesstechsupport Support by yourself. 3.7 fair usage policies and termination:: Although there is no any fixation on the follow-on support during the subscribed period, the services available are under the guidelines of “fair use policy” enlisted by the Worldbusinesstechsupport Support, which is considered to be tampered if:
1. Contract is fraudulent;
2. The computer system is not the same registered in contract;
3. Person not mentioned in the contract.
This shall bring a temporary suspension or even permanent termination of the subscription provided, which will be decided under the sole right of the Worldbusinesstechsupport Support.
1. Number of files scanned, threats found, files fixed by the support tool;
2. Whether a firewall is active;
3. Whether any antivirus is active and updated;
4. System information related to the operating system, memory and disc space, proxy configuration ;
5. Security status and security threat available;
6. Installed programs and active processes information; and
7. Application log file information and registry data.
The information transferred to the Worldbusinesstechsupport Support in the United States or other countries thatmay have less protective data protection laws than the region in which you are situated (including the European Union), but Worldbusinesstechsupport Support possesses the adequate security so that the collected information, if transferred, receives an adequate level of protection.
5. Unlawful and Non-Commercial Use Limitation
5.3General usage of restrictions: Any unidentified usage of the websites, materials or software’s not allowed by the Worldbusinesstechsupport Support is prohibited. Reverse engineering and DE compilation of the Software is strictly prohibited.’
6OTHER IMPORTANT INFORMATIONS:
6.1 Disclaimer of Warranty:
The Worldbusinesstechsupport Support disclaims the warranty as per the applicable law, for merchantability, fitness for purpose or nonfringement.To the extent of law applicable:
1. Hold no responsibility for the functioning of the tools provided;
2. No warranty to fulfill your requirement of uninterrupted service.
6.2 limitation of liability:
According to some provinces of member countries, which do not allow us for the limitation or exclusion of liability for incidental or consequential degradation which may exempt you from the liability to the maximum extent permitted by applicable law and regard less of whether any remedy set forth herein fails of its essential purpose, in no event will Worldbusinesstechsupport Support be liable to you for any special , consequential , indirect or similar damages, including any lost profits or lost data arising out of the provision of services even if Worldbusinesstechsupport Support has been advised of the possibility of such damages.
6.3 Limitation of actions:
Any claim of service over the support provided should be called within three months; else it shall be waived and barred.
While in the contract with the Worldbusinesstechsupport Support irrespective of the subscription, entitles the Worldbusinesstechsupport Support, its subsidiaries, officers, directors, agents and all the third party websites to remain free any claim, or liabilities or losses, resulted from your part of violation of the norms of the contract. You are expected to be supportive to keep the norms and terms in healthy manner and inform the Worldbusinesstechsupport Support as soon as possible in case you find any event of unauthorized use of the product or the services.
6.5 Proprietary Rights.
The Worldbusinesstechsupport Support retains the sole proprietary rights of the Worldbusinesstechsupport Support websites, the support tools and in all names, trademarks and associated services. You are expected to retain the dignity of the rights of the Worldbusinesstechsupport Support by avoiding in any involvement directly or indirectly tempering the Proprietaryrights of the Worldbusinesstechsupport Support. 6.6 Force Majeure.
The Worldbusinesstechsupport Support stands inert for the failure or halts of the subscription due to unprecedented events including natural calamities, national insurgency, or severs infection by any unknown virus causing physical damage to you or any third party added with the delay of service because of no any prior information regarding the liabilities. 6.7 Export regulation: The Worldbusinesstechsupport Support strictly complies with the export norms of US Export of Administrative Regulations, and any country which is interfaced in export and import laws. You are expected to comply with the relevant laws and don’t find and means to involve the export of services harming the law. The Worldbusinesstechsupport Support is also not in trade with regions like Syria, North-Korea, Sudan, Iran, and Cuba considering the export norms differences and hence restricts the re-export of the products and services of the Worldbusinesstechsupport Support. 6.8 Severability In case an issue is not covered by the terms of the service, or the terms holds invalid, the portion shall be enforced at the fullest, and all other provisions shall remain in full force and effect.
6.9 Modifications: The Worldbusinesstechsupport Supports Reserveds the sole right to amend the terms and condition, and Worldbusinesstechsupport Support portal at any time by either a) publishing the amended policies on website ,or b) by sending the prescribed email regarding the amendment and its explanation to the Terms & Condition.
7. Third Party Products and Services While serving you at the fullest, it may require to take the help of a “third party tool” which has to register from the license provider of the same tool. And you are expected to follow the terms of the party providing third party tool. The Worldbusinesstechsupport Support stands on the supporting side to help you to use the tool for enhancement of the services. However at the same time Worldbusinesstechsupport Support remains protected against any issue incurred due to inappropriate license or attributes of the third party softwares. If the third party tool follows to interfere in the functioning of tools and services by the Worldbusinesstechsupport Supports , you will be notified for the amendment in the subscription provided by you. And violation of term of our contract can cause the contract to get void.
The Terms will be governed by the laws of the State of California, United States of America The terms are completely under agreement between you and Worldbusinesstechsupport Support related to service. And the provisions:
1. Replace all prior oral or written proposals ; and
2. Prevail over any conflict of any quote, order, acknowledgement between the parties.
Disclaimer Worldbusinesstechsupport Support is an independent service provider of technical support for various third party software,hardware and peripherals. Brand Names and Trademarks are used only references purpose, as they not indicate any kind of association of third parties with Worldbusinesstechsupport Support. Worldbusinesstechsupport Support hereby disclaims any sponsorship, affiliation or endorsement of or by any third-parties. If your product is covered by warranty, the support service maybe available for free from brand owners.